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FAQ’s
Do you store my credit card on your server?
No. For tracking purposes, our system retains a portion of your credit card number in the cash history of your account.
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Do you have a secure site?
Yes! We are proud to provide our on-line services users with the best security on the web today – Verisign.
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When I’m registering for a class, how do I know the spot is really mine?
This could happen at one of 2 stages depending on how the program is set-up.
- Non-Quick-Reg – Non-Quick Reg programs are those programs that have information gathering questions or comment prompts set as part of the registration process. For example: classes that are held on multiple days and allow participants to pick and choose which days to attend, or classes that ask for additional information about the participant that is pertinent to the program. A spot in a Non-Quick-Reg program is committed to the on-line user once all questions have been answered and user clicks “continue” (before clicking “Add To Cart”).
- Quick-Reg – Quick Reg programs are those programs that have no information gathering questions or comment prompts set as part of the registration process. A spot in a Quick-Reg program is committed to the on-line user once the “click here after selecting your program(s)” button is clicked which sends the program directly to the cart.
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Do I have to log in/out everytime I want to switch to another family member in order to register them for programs?
No. Whether you’re signing up Kevin for a swimming lesson, paying a camp balance for Katie, making a donation to Give a Kid the Y or renewing your membership (not yet available) you can do so all in one transaction, provided your family members are all linked. (Children 23 years and older should no longer be linked to parents.) After you log in, you will see a list of everyone who is linked to the family. Please report any unlinked family members to our Member Services Desk. Likewise, if someone has been linked to your family in error, please let us know as soon as possible. By ensuring that all of your family members are linked you will save precious time and lots of clicking because you will be able to “shop” for the whole family using only one “cart” and therefore have to log in and “check out” only once. Once you have taken care of one family members registrations (but before “checking out”) you may switch to another family member by simply returning to the “my family” page and selecting a name from the list.
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Who should be linked to me/my family?
You do not need to have a Family Membership to be linked as family members in our system. In fact membership status doesn’t matter when it comes to who should be linked. Many people are in our database for a variety of non-membership related reasons. Any combination of members/non-members should be linked if they are:
- parents and their children age 22 and younger
- siblings under the age of 22 when parents are not in the database
- husband and wife
- legal domestic partners
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